Note to the boss: Some of your staff suck!
Is it too much trouble to get service with a smile?
Maybe that’s asking a bit much, so how about a simple acknowledgement? Some common courtesy.
How hard can it be to deliver a baseline of customer service that gives customers (that would be the people that every business depends on to survive) the feeling that their custom is appreciated?
Well, at the risk of sounding like a grumpy old bloke – which I know I can be – I’ll share with you just one of my too many experiences of truly lousy customer service. This one is close to my heart because it involves hospitality and alcohol.
Okay, so I was in a bar trying to have a couple of quiet Friday afternoon beers with a good mate. In a nice recently renovated suburban hotel, with no shortage of staff.
In fact there were so many staff working behind the bar that they were able to maintain multiple conversations with each other. Which is nice, kind of. Except that the bar staff in question seemed to totally miss the point that their job (may I say their only job at the time) was to serve the people wanting to buy a drink. You know, people who want to pay money for the stuff they are trying to sell so their employer can afford to pay them.
Well, it wasn’t to be. In a reasonably busy bar keeping the drinks flowing should be a priority. But not only wasn’t the service passable, it was downright rude.